Policies

The Cat Nanny - Cat Sitting Policies

At The Cat Nanny, I understand the importance of providing reliable and trustworthy cat sitting services for my clients and their beloved feline companions. To ensure a smooth and enjoyable experience for both cats and their owners, I have established the following cat sitting policies:

Booking and Payment

Clients are encouraged to book cat sitting services well in advance, especially during peak holiday seasons, to secure their preferred dates.
I require a minimum of 24 hours' notice for all new clients to allow me to conduct an introductory meeting, if necessary.
All bookings must be made in advance, and a 50% deposit is required to secure the booking.
Full payment is due on the first day of the pet sitting service. Payment can be made via cash or electronic transfer.

Initial Consultation

Prior to the first cat sitting assignment, I conduct an in-person consultation to meet the cat(s), review their care routine, and collect necessary information on feeding, medication, and emergency contacts.
During the consultation, clients have the opportunity to provide specific instructions for their cat's care, as well as to address any questions or concerns.

Cat Care Guidelines

I strictly adhere to the feeding schedule, dietary restrictions, and any specific care instructions provided by the client.
I prioritize maintaining a clean and comfortable living environment for the cats, including regular litter box maintenance and basic grooming if required.

Communication and Updates

I can provide daily updates to clients, usually via text or email, to share how the cat(s) are doing and any noteworthy observations.
In case of any unexpected developments or concerns regarding the cat's well-being, I will promptly notify the client and seek further instructions.

Security and Access

Clients can trust that their home security and privacy are of utmost importance to me. I strictly follow access instructions and ensure that all doors and windows are properly secured upon each visit.
All keys and access codes provided by clients are securely stored and coded to maintain confidentiality and safety.

Emergency Procedures

In the event of a medical emergency or urgent situation involving the cat's health, I will immediately contact the client and, if necessary, seek veterinary care at the nearest trusted facility.
Clients are encouraged to provide updated contact information for themselves and an emergency contact person in case they cannot be reached.

Cancellation and Refund Policy

I understand that unexpected changes can occur. Clients can cancel or modify their cat sitting bookings with a minimum of 24 hours' notice. I will not charge a cancellation fee.
Agreement
By engaging The Cat Nanny's pet sitting services, the client agrees to the above terms and conditions.
Please Note: The Cat Nanny may update these terms and conditions from time to time, and clients will be notified of any changes prior to their booking.